Job Title: Housing Operations Team Leader
Location: North Wales
Salary: £42,000
Hours: Monday-Friday 40 hours per week 8.30am-5pm
Contract Type: Permanent
Purpose of the Role:
Our client, a leading housing provider, is seeking a Housing Operations Team Leader to oversee accommodation services across North Wales. Working alongside a second Team Leader, you’ll manage a team of Housing Officers responsible for property inspections, complaints, safeguarding and welfare checks for Service Users.
You’ll ensure compliance with policies, meet KPIs, and support the Strategic Operational Lead. While primarily covering North Wales, flexibility to support other areas in Wales is required when needed.
This is a home-based role with regular travel. You’ll attend regional meetings and liaise with the Home Office, local authorities, safeguarding teams, and emergency services. Strong incident management skills and the ability to support staff in challenging situations are essential.
The ideal candidate is driven, with previous supervisory or operational management experience.
Key Responsibilities:
* Manage and support Housing Officers across North Wales, ensuring regular performance reviews, training, and team productivity.
* Oversee a property portfolio, ensuring compliance with health and safety and property standards.
* Ensure all activities meet the contract requirements, including performance targets and audit reporting.
* Support Service Users through proper inductions, managing overstayers, and maintaining welfare and safeguarding standards.
* Liaise with local authorities, emergency services, and partner agencies to coordinate housing services.
* Organise and manage time effectively to complete site visits, audits, and report outcomes to the Strategic Operational Lead.
* Respond to complaints and incidents promptly, supporting staff through challenging situations when needed.
* Attend meetings, work collaboratively across teams, and provide cover when required.
* Maintain accurate records, respond to communications in a timely manner, and ensure data is handled securely.
* Commit to personal and team development, completing required training and following the agreed development plan.
Required Skills:
* Strong leadership and team management skills within the housing sector.
* Knowledge of housing regulations, inspections, and health & safety.
* Excellent time management and ability to meet deadlines.
* Problem-solving skills to resolve issues and handle complaints.
* Effective communication with stakeholders and team members.
* Experience ensuring compliance with policies and contracts.
* Ability to train, guide, and support staff development.
* A valid driving licence is required for travel, along with access to a car.
Benefits:
* 25 days annual leave plus bank holidays
* Health Membership
* Life cover
* 6-month probation period
* 4% employer and 4% employee pension contribution
* Laptop, phone, and other equipment as needed
* Employee Assistance Programme
* Referral scheme
The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role.
Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today