SAP HCM Consultant - UK & Irish Payroll
Location: Weybridge, GB, Matlock, Derbyshire, GB
Reference No: 2810
Role Summary
We are looking for an experienced SAP HCM Consultant to join our AMS team. This role focuses on delivering expert-level support services to our existing SAP HCM customer base. You will be responsible for handling support tickets, resolving incidents and service requests, and ensuring timely delivery aligned with SLAs.
This is a home-based role (UK) with minimal travel, offering the opportunity to work closely with a strong virtual team across Europe in a collaborative and supportive environment.
What You'll Be Doing
* Provide expert support for SAP HCM UK and Ireland Payroll, resolving tickets and ensuring smooth payroll operations
* Investigate and resolve incidents and service requests within SLA timelines
* Deliver clear documentation, root-cause analysis and practical solutions
* Support minor enhancements and change requests with precision
* Monitor system performance and escalated complex issues when needed
* Collaborate with internal teams and clients to ensure seamless AMS delivery
* Ensure compliance with legal and internal standards in all support activities
* Share knowledge and mentor junior consultants to strengthen team capability
* Contribute to service improvement initiatives and incident reviews
What You Bring
* At least 5 years of hands-on experience with SAP HCM UK and Ireland Payroll, including configuration, testing and support
* Strong understanding of operational payroll and HR processes, including UK and Ireland payroll legislation
* Proven experience in client support environments, managing high ticket volumes and meeting SLA targets
* Ability to work independently, guide others and improve service delivery processes
* Experience managing client relationships and communicating effectively with stakeholders
* Confidence in identifying issues, proposing solutions and escalating appropriately
* Collaborative mindset with the ability to work across teams, partners and vendors
* Excellent communication skills in English, both written and verbal
* Commercial awareness and commitment to delivering within client expectations
* Experience with SuccessFactors is a plus, but not essential
Why Join Us
* Work from home with flexible arrangements
* Be part of a knowledgeable and supportive European team
* Make a real impact in payroll operations for leading clients
* Grow your expertise in a stable, collaborative environment
What we offer - Financial benefits
* Customer and Employee Referral schemes
* Occupational maternity leave package (12 weeks)
* Life assurance (3x basic salary)
* Employer pensions contributions of 5%
* Bonus scheme with accelerators
* Private Medical Insurance (with option to add dependents)
* Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
* Financial rewards for long service and achievements
* Free eye tests
* Monthly ZALOTTO! (£100 cash prize draw)
What we offer - Non-Financial benefits
* Work-life balance and flexibility ethos
* Strong leadership with an open-door policy
* Non-hierarchical approach to people management
* Company social and team bonding events
* Annual Leave Purchase scheme
* Additional leave for Long Service (+1d holiday from start of 5th year of service)
* Corporate branded merchandise
* Employee recognition program
* Zalaris mentorship program
* Mental health support
* Employee Assistance Programme (“Zealth”)
* Paid time off for community volunteering ("The Good Zeed")
* Retirement (financial) information pack (from our pension provider, 6 months prior to retirement)
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