Are you passionate about making a difference in your community? A busy local organisation in Market Harborough is looking for a Lifeline Operator to join their team.
If you have experience in delivering outstanding customer service, and you’re looking for a rewarding position that makes a meaningful impact, this could be the perfect role for you. Due to urgent business requirements, applicants will need to be available immediately.
* £14.17 per hour
* Rolling shift pattern as follows: 4 late shifts (2pm-11pm), 2 days off, then 4 early shifts (7am-4pm), 2 days off, then 4 night shifts (10.30pm-7.30am) then 4 days off
* You may occasionally be required to undertake additional hours for which overtime will be paid or TOIL granted
* Disclosure & Barring Service clearance is a requirement of this role
* Applicants must hold a full, valid driving licence and have access to a motor vehicle
Duties and responsibilities:
* Answering, evaluating and responding to calls quickly and calmly in a sympathetic and reassuring manner to identify and obtain the service required to meet the caller’s needs
* Visiting clients to carry out installation of lifeline alarms and regular servicing of equipment
* Monitoring CCTV and assisting police officers with the playback and copying of recorded images
* Receiving and responding to out-of-hours emergency requests on behalf of the organisation
* Entering and maintaining accurate information about clients on the IT system
* Performing a variety of other administrative duties as required
Skills and experience required:
* Experience of working in a contact centre environment or in a similar role dealing with difficult or sensitive situations
* Experience of basic administration (filing, post, data entry)
* IT proficient, with a good knowledge of MS Office and database systems
* Sound understanding of Data Protection, Safeguarding, equal opportunities and diversity
* Understanding the needs of elderly and disabled residents to preserve their independence
* Grade C (or above) GCSE Maths and English or equivalent qualification/experience
* Full, valid driving licence and access to a suitable motor vehicle
* Empathetic listener with excellent communication skills both verbally and in writing
* Self-motivated, with initiative and the ability to work competently under pressure
* Takes a positive, helpful, resourceful and innovative approach to work and problem-solving