Join to apply for the Customer Service Assistant - Night Shift role at Vita Group.
3 days ago Be among the first 25 applicants.
Get AI-powered advice on this job and more exclusive features.
Night-Time Customer Service Assistant - Manchester
Hourly Rate: £13
Working Hours: 9pm – 6am, 2x 9-hour shifts per week (18 hours)
Vita Student offers luxury apartments with a variety of studios, providing privacy or shared living, surrounded by amenities and city life. We are seeking a Night-time Customer Service Assistant to deliver a high-quality, home-like experience for residents and maintain the site and facilities at the highest standards.
Responsibilities
* Provide exceptional, personalized service to residents, including information on local attractions and handling inquiries.
* Greet and welcome students and guests warmly at front of house/reception.
* Maintain cleanliness and upkeep of communal areas during night shifts.
* Manage parcel storage and ensure facilities are looked after respectfully.
* Conduct regular site surveys and report issues.
* Replenish refreshments and manage stock.
* Serve as the primary contact for incidents or emergencies.
* Adhere to health and safety regulations in waste management areas.
Qualifications and Skills
* Experience in delivering premium customer service.
* Proactive approach to cleanliness and safety in communal areas.
* Technologically proficient with various software and systems.
Personal Characteristics
* Ability to communicate effectively; multilingual skills are a plus.
* Strong organizational skills, calmness under pressure, adaptability, positivity, resilience.
* Flexibility to work during a 24/7 operation, including holidays and religious celebrations.
Benefits
* Paid holidays (28 days including bank holidays, pro-rata).
* Birthday leave.
* Access to Perkbox lifestyle perks.
* Royal London pension contributions.
* Annual parties and recognition programs.
* Career development opportunities.
* Confidential employee assistance services.
Additional Information
All offers are subject to pre-employment checks, including DBS. We cannot sponsor visas. This is an entry-level, part-time position.
#J-18808-Ljbffr