Job Description
Operational Resilience Manager
Remote
Role Summary
We are seeking an experienced Operational Resilience Manager to lead the delivery and ongoing maturity of Operational Resilience across the business. Reporting to the Head of Quality & Risk, this role will act as the subject matter expert for Operational Resilience, working closely with senior leadership to embed robust, compliant, and practical resilience frameworks aligned to regulatory expectations. The role carries strong visibility and influence, with responsibility for driving strategy, testing, reporting, and continuous improvement.
Key Duties & Responsibilities
* Lead the delivery of Operational Resilience across MISL, ensuring alignment with business strategy and regulatory requirements
* Own and maintain the Operational Resilience framework, acting as the go-to expert for resilience matters
* Lead the annual review of Important Business Services, Impact Tolerances, and end-to-end process mapping
* Develop and deliver a comprehensive annual testing and scenario analysis programme across the five resilience pillars
* Track vulnerabilities and remediation plans, ensuring actions remain on track and are effectively evidenced
* Produce clear, high-quality reporting for senior leadership, internal committees, and board level forums
* Advise and influence executives on resilience strategy, emerging risks, and regulatory developments
* Monitor regulatory change and industry best practice to ensure a forward-looking and compliant approach
* Collaborate closely with Second Line Risk, IT, Operations, and wider business stakeholders
* Lead knowledge sharing and training initiatives to improve resilience awareness and maturity
* Mentor and support colleagues to build capability and embed resilience into day-to-day operations
Skills & Experience Required
* Senior level experience in Operational Resilience within Financial Services
* Strong understanding of FCA or similar regulatory frameworks
* Proven ability to operate at senior stakeholder and executive level
* Excellent written and verbal communication skills, with the ability to explain complex concepts clearly
* Strong analytical skills, with experience translating data and testing outcomes into actionable insights
* Demonstrated leadership and influencing capability, without reliance on formal authority
* High attention to detail and a disciplined approach to governance, testing, and reporting
* Collaborative mindset with the ability to work effectively across cross-functional teams
* Emotionally intelligent, confident, and pragmatic in approach
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