Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work at our castle as a Retail Team Leader and start your greatest adventure! We’re on the lookout for a dynamic and driven individual to take charge of our retail gift shops. As a Retail Team Leader, you’ll ensure smooth daily operations, maintain high store standards, and unleash your creativity to explore new and exciting revenue opportunities. In this role, you'll be more than just a leader—you’ll be a coach, a motivator, and a key player in driving sales and delivering exceptional customer service. With no two days the same, you’ll be involved in everything from stock control and visual merchandising to food hygiene audits and shop upkeep. This is a 64-acre site with units positioned all around this area which has different gradients, successful applicant would be required to be positioned at all retail outlets and be comfortable in doing so. We have a full-time position available which will be a fixed term role until 16 January 2026. This will be a 20 minimum guaranteed hour contract. Working term time, school holiday periods, weekends, and bank holidays. Evening shifts will be available throughout the year including over Halloween and throughout the Christmas period. Experience as a Retail Supervisor or Team Leader (desirable) High levels of pro-activity within an operational setting with problem solving skills Experience within a fast-paced customer facing environment Have been involved with organising, motivating, and coaching a team A passion for retail and a keen eye for detail Confident using Microsoft Office, PowerPoint and Excel. Monthly Bonus based on guest satisfaction 25% discount in our retail shops and restaurants 40% off LEGO online Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year Employee pricing up to 55% off cinema tickets If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible. If successful, we ask you are available to attend a two day onsite departmental induction. GBP £13.45/Hr.