1st Line Support Customer Service Agent
* Annual Salary: Competitive
* Location: Kingston upon Thames, KT1
* Job Type: Full-time, Hybrid
Join a leading company in the telecommunications sector as a Service Desk Customer Service Agent. This role is ideal for proactive individuals with a knack for technical problem-solving and a commitment to excellent customer service.
Day-to-day of the role:
* Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system and over the phone.
* Occasionally assist with the configuration and provisioning of services, ensuring seamless deployment and functionality.
* Conduct comprehensive testing and evaluation of new services, ensuring optimal performance and reliability.
* Facilitate the onboarding process for new clients by providing thorough guidance and support.
* Assist the sales team by offering insights into product capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients.
* Collaborate with suppliers and internal teams to ensure efficient service delivery.
* Perform various administrative and ad hoc duties as required.
Required Skills &...