At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. Your focus will be providing the highest levels of field service and customer support across a wide range of products, primarily robotic surgery.
This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair whilst developing revenue and commercial opportunities. The successful candidate will have a key role in implementing the strategy for Service and Repair, with the goal of establishing us as an uncontested market leader as a service provider across all sectors. To strengthen this team, we are looking for a Field Service Engineer to support customers primarily in the Southwest of the UK, with occasional need to support wider across UK and Ireland. You will need to be flexible and able to travel at short notice for the majority of the time for this position.
Responsibilities may include the following and other duties may be assigned:
1. Proactively engage customers within your territory
2. Repair and schedule preventive maintenance visits whilst supporting the growth of service revenue through contract sales and renewals
3. Achieve service performance metrics in a way that enhances our reputation in the market; this will include Net Promoter Score as the single metric of customer loyalty.
4. Drive to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers
5. Identify and address all key decision makers with respect to service & repair including Clinical engineering and Electro-Bio Medical Engineering department heads (EBME), building strong and lasting relationships with both the business and customers is an important aspect of the role
6. Comply with operational guidelines and QA procedures
Required Knowledge and Experience:
7. Degree, Higher National Certificates (HNCs) or equivalent in electronic/ electro-mechanical engineering
8. Service experience within the medical equipment or healthcare industry, and experience supporting high capital equipment, especially robotics of benefit
9. Strong problem-solving skills, demonstrable initiative and ability to contributes to process improvement
10. Customer focused attitude, dedicated to building long term relationships and exceeding expectations
11. Commercial astuteness and ability to recognize and lead revenue growth opportunities
12. Ability to troubleshoot problems and technically diagnose medical equipment
Experience of working in a hospital environment and using maintenance tracking software for documentation purposes would be an advantage as would prior experience of training others, including operational training of devices.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity