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About the Role
We are looking for a proactive and customer focused Account Manager to provide comprehensive account management support to ELT (English Language Teaching) customers worldwide. This role is ideally suited to someone with a passion for customer service who can serve as the key point of contact for customers, driving continuous improvement and making recommendations.
Key duties will include:
* Provide a full, accurate and comprehensive sales order management service from order receipt to delivery in the market
* Support the Sales teams with commercial activity and proactively provide input into the sales process
* Provide an extensive and proactive customer care experience for customers and local area managers/Regional Sales Directors
* Provide a complete and accurate claims management service within agreed timescales, and analysis and validation of claims according to policy and business requirements
* Manage the lifecycle of ELT customer accounts, ensuring that customer information is accurately reflected on OUP’s core systems
* Manage the pricing lifecycle process from the activation of a new account, through to the on-going maintenance and Annual Pricing review, to support the Sales teams
* Lead and participate in departmental Continuous Improvement projects to identify, implement and review process improvements to ensure the team works according to standard procedures and best practice
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
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