Client Local Authority in Hounslow Job Title Customer Service Officer Pay Rate £16.55 an hour PAYE Hours 36 Hours a week (Mon-Fri)9AM-5PM Duration Initial 3 Month Contract Location FULLY OFFICE BASED-Hounslow 5 days a week House,7 Bath Road Description Specific accountabilities for the role • Provide information, assistance and guidance to residents, businesses and partners working across multiple channels. Support first point of contact resolution using your knowledge and experience to understand their needs, and correctly interpret the information available. • Signpost customers to other agencies when services are not available through the Council. Take a holistic approach to understanding an individual/families circumstance, ensuring an early help and prevention intervention is provided where required. • Provide accurate advice to residents on the services handled by the service and the correct service level agreements for resolving enquiries across the Council. • Complete digital assistance, supporting individuals to register online accounts, search for information on the website/Hounslow Connect, complete requests for information, applications for services and logging/tracking issues raised. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.