The GPSupport Unit (GPSU) has been established to provide support to general practicein Somerset. This exciting new role will drive service delivery improvementsand system enhancements within practices and PCNs across Somerset. In this roleyou will collaborate with GP practices, PCNs, and key partners to identifydigital priorities and challenges, promote innovation, implement new technologysolutions and optimise existing systems. You will also build strongrelationships with system providers and stakeholders, manage projects, andfoster continuous improvement in utilisation of digital technology in generalpractice in Somerset.
Main duties of the job
Project & StakeholderManagement
Leaddigital transformation projects, ensuring timely delivery within scope andbudget
Collaboratewith stakeholders to identify opportunities, define project goals, and supportlocal transformation plans
Oversee ITproject execution, tracking risks, issues, and progress
Build andmaintain strategic relationships with key stakeholders
Service Delivery &System Support
Review and adviseon system support, compliance standards, and best practices for digitalcontinuity and disaster recovery
Ensurecontinuous availability and improvement of clinical systems e.g., EMIS Web
Facilitatestaff learning sessions to improve system usage and digital competencies.
Optimisedigital service contracts to meet agreed standards.
Collaboratewith vendors to resolve technical issues and maintain system performance.
Governance & Compliance
Ensurecompliance with Data Security and Protection Toolkit DSPT and DigitalTechnology Assessment Criteria DTAC
Maintaindocumentation on project actions, risks, and clinical safety signoffs
Data & Reporting
Supportdata-driven improvements by optimising digital tools for reporting andanalysis.
Promotestandardisation of coding, data sets and metrics to track progress
About us
The GPSupport Unit (GPSU) exists to champion, support, and amplify general practicein Somerset. Acting as an extension of the practice team, we help GPs andprimary care professionals navigate challenges, embrace innovation, and thrive.Through collaboration, shared expertise, and hands-on support, we deliverhigh-quality services that reduce burden, unlock system value, and ultimatelyimprove patient outcomes. Trusted by practices and recognised across theSomerset system, the GPSU is here to make general practice stronger - now andinto the future.
Job responsibilities
About GPSU,The GP Support Unit GPSU exists to champion, support, and amplifygeneral practice in Somerset. Acting as an extension of the practice team, we help GPs andprimary care professionals navigate challenges, embrace innovation, and thrive. Throughcollaboration, shared expertise, and hands-on support, we deliver high-quality services thatreduce burden, unlock system value, and ultimately improve patient outcomes. Trusted bypractices and recognised across the Somerset system, the GPSU is here to make generalpractice stronger - now and into the future.
About the Role: Drive service delivery improvements and system enhancements withinpractices and PCNs across Somerset. Collaborate with GP practices, PCNs, and keypartners to identify digital priorities and challenges, promote innovation, implement newtechnology solutions and optimise existing systems. Build strong relationships with systemproviders and stakeholders, manage projects, and foster continuous improvement inutilisation of digital technology in general practice in Somerset.
Key Responsibilities:Project & Stakeholder Management:Lead digital transformation projects, ensuring timely delivery within scope andbudget.Collaborate with stakeholders to identify opportunities, define project goals, andsupport local transformation plans.Oversee IT project execution, tracking risks, issues, and progress.Build and maintain strategic relationships with key stakeholders.Service Delivery & System Support:Review and advise on system support, compliance standards, and best practicesfor digital continuity and disaster recovery.Ensure continuous availability and improvement of clinical systems e.g., EMISWeb.Facilitate staff learning sessions to improve system usage and digitalcompetencies.
Contract & Vendor Management:Optimise digital service contracts to meet agreed standards.Collaborate with vendors to resolve technical issues and maintain systemperformance.Governance & Compliance:Ensure compliance with Data Security and Protection Toolkit DSPT and DigitalTechnology Assessment Criteria DTAC.Maintain documentation on project actions, risks, and clinical safety signoffs.Data & Reporting:Support data-driven improvements by optimising digital tools for reporting andanalysis.Promote standardisation of coding, data sets and metrics to track progress.Policy & Service Requirements:Work collaboratively and effectively as part of an integrated team.Stay up to date with National and Local legislation, guidelines, policies, procedures,protocols, and code of conduct related to the role.Participate in and contribute to the effective introduction of new systems andinitiatives leading to the improvement and development of patient services.
Responsibility for Financial & Physical Resources: Have a personal duty of care for all equipment and resources used.
Generic Responsibilities: This post is subject to continual development. The job description is intended as aguide to the key responsibilities and duties of the post. It is not inclusive of all duties,and you may be required to provide additional support at the request of the linemanager.
Equal OpportunitiesUnder the Human Rights Act 1998 and the Equality Act 2010 everyone has the right to betreated fairly and with dignity and respect.
The General Practice Provider Support (GPSU)recognises the diversity of the population of Somerset and wants to ensure healthcareservices reflect the needs of patients irrespective of age, sex, religion or belief, disability,race, sexual orientation; gender reassignment; marriage and civil partnership; pregnancyand maternity.Safeguarding Children and Vulnerable Adults at RiskAll employees have a duty of care and a responsibility to safeguard and promote the welfareof children and vulnerable adults at risk.
Professional Registration/Codes of ConductWhere your role requires you to maintain a statutory professional registration, it is yourresponsibility to ensure that this is maintained. The continuation of your employment isconditional upon you continuing to be registered with the appropriate professional body.
GPSU will require evidence of current registration. Failure to comply may result in yoursuspension from duty and could result in disciplinary action. Where you are a member of aprofessional body you are required to adhere to the relevant codes of conduct. All managersare required to adhere to the NHS Code of Conduct for Managers.
Person Specification
Planning & Organisation Skills
* Ability to facilitate and deliver project outcomes within defined timescales
* Ability to ensure projects or initiatives are delivered on time to quality standards and in a cost-effective manner, adjusting plans as required
* Ability to co-plan training delivery for a new solution that impacts on the whole ICS system
Responsibility for Human Resources and / or Training
* Ability to mentor others within the DDAT team and GP practices as appropriate
* Ability to inspire others through adoption of organisational values and behaviours
Experience
* Experience of delivering digital programmes in the
* healthcare or digital sector
* Demonstrated experience of working in partnership
* with large, cross-functional muti-disciplinary services
* and teams on transformation programmes, which
* clinicians and key stakeholders effectively
* Working knowledge of ethics and standards
* Additional post-registration knowledge through
* experience, and have undertaken a formal mentoring or preceptorship, to achieve a level of knowledge allowing autonomous working in a range of settings. including clinical safety, information governance, cyber security and information security
* Evidence of additional specialist skills and ability to
* provide advice, education or training to other
* professionals.
* Additional knowledge gained through experience to
* be able to be an autonomous adviser for a
* directorate, team or an equivalent subject area of
* responsibility.
* Additional knowledge of health service specific
* systems and procedures to be responsible for a
* particular project, service delivery or function gained
* through professional qualifications or experience
* Knowledge of a broad range of organisational
* policies, procedures, systems and practices to be
* able to provide advice to others
* Experience of working with GP practices to deliver transformation and change programmes, including knowledge of practice management systems e.g. EMIS Web and how these connect and interoperate
* with other core systems and services used in and across primary care
Qualifications
* Evidence of Continued Professional Development
* (CPD)
* A masters degree in a related subject or equivalent
* experience
Responsibility for Finance / Physical Resources
* Experience of having responsibility for the safe use of equipment other than equipment other than that for personal use
* Evidence of ability to support and maintain stock control and asset management
* Previous experience of having acted as authorised signatory for small cash/financial payments
* Experience of striving for value-for-money and efficiency in service delivery
* Experience of having responsibility for the safe use of expensive or highly complex equipment
Responsibility for Policy and /or Service Development
* Experience of contributing effectively to future strategy and action plans
Communication
* Good communication skills, both written and verbally to all levels of staff and external colleagues
* Ability to communicate in well to accommodate both IT and non-IT colleagues
* Ability to involve and engage with colleagues to increase consensus and challenge assumptions
* Ability to listen to and interpret the needs of technical and business stakeholders
* Ability to effectively manage active and reactive communication
* Ability to translate technical concepts to nontechnical audiences so they are understood by all
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceCompetitive, depending on skills and experience
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