Description: About Hyatt Regency London Olympia Hyatt Regency London Olympia is part of the transformation of Olympia into London's newest destination for entertainment, hospitality and business, featuring exclusive new restaurants and bars, a brand new music venue and theatre to delight visitors from all over the world. Building on a rich heritage of events and culture, Olympia is becoming a vibrant neighbourhood of venues, eateries, public realm and experiences in London. Within the Olympia destination, Hyatt Regency London Olympia will offer 204 bedrooms, a bar and restaurant, a welcoming lobby lounge and three meeting rooms, with direct connectivity to Pillar Hall and the International Convention Centre. As a new opening, the hotel presents an exciting opportunity to join a growing team and be part of the opening of a landmark new hotel. Duties and responsibilities related to the Front Office Host/ess role - Greet and welcome guests upon arrival, confirming booking details with accuracy and professionalism. - Manage the check-in process efficiently, issuing room keys and providing clear information on hotel facilities and services. - Oversee the check-out process, including preparing bills, processing payments, and gathering guest feedback. - Coordinate with housekeeping to ensure guest rooms are prepared and maintained to the highest standards for incoming arrivals. - Work collaboratively with other departments, such as housekeeping, engineering, and food & beverage, to address and fulfil guest needs, requests, and inquiries. About You Previous experience in a front office role within the premium hotel segment is preferred. You bring strong communication and organisational skills with a guest-focused approach. Familiarity with hotel management software is an advantage but not essential, and you are confident using standard computer applications. Benefits of the Front Office Host/ess role include - 12 complimentary nights a year across Hyatt Hotels worldwide - Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! - Free Meals on duty in our colleague restaurant - Uniform provided and laundered complimentary - Headspace membership and access to our Employee Assistance Programme - 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels - Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Next Steps: Apply today for this Front Office Host/ess role and start your journey with Hyatt Hotels! Primary Location: GB-ENG-London Organization: Hyatt Regency London Olympia Job Level: Full-time Job: Front Office Req ID: LON007503 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.