Multi-skilled Receptionist Required for GP Practice inMiddlesbrough
CrossfellHealth Centre is looking for a mature, enthusiastic, multi-skilledReceptionist, with a flexible, calm, compassionate approach to join our team.
Experiencein general practice (or similar health setting) is ideal but not essential astraining will be given to the right candidate.
Call handling, managing appointments, care navigation for patients,and general administration
Ensuring clinic rooms are kept stocked
a professional telephone manner
Flexibility to cover for sickness and holidays at short noticeif required
We are supported by a long established team of receptionists, secretaries and management staff to deliver compassionate and person-centred care.
The practice is friendly and accessible withdemocratic processes and sound governance.
We work along side other practices in Middlesbrough to ensure that our care is up to date, wholistic and focussed. We enjoy an excellent reputation and have good CQC ratings.
We recognise and individual's skills and seek to develop them through training and annual job reviews so each person can be fulfilled in their role.
Greet patients and visitors to the practice face to face and/or on the telephone being courteous, polite and helpful.
Book in/cancel/amend patient requests for appointments in person or via the telephone accurately using the practice appointments system and established procedures.
Book patients into the most appropriate clinic according to needs and established procedures.
Send District Nursing/phlebotomy requests accurately via the internet
Maintain supplies of GP/Nurses medical equipment in their rooms.
Secure/open the building at the close/start of each working day.
Greet patients and visitors to the practice face to face and/or on the telephone being courteous, polite and helpful.
Book in/cancel/amend patient requests for appointments in person or via the telephone accurately using the practice appointments system and established procedures.
Book patients into the most appropriate clinic according to needs and established procedures.
Send District Nursing/phlebotomy requests accurately via the internet
Maintain supplies of GP/Nurses medical equipment in their rooms.
Secure/open the building at the close/start of each working day.
Basic computer knowledge
Experience of telephone work
Experience of working in a GP Practice or similar health care setting
Basic computer knowledge
Experience of telephone work
Experience of working in a GP Practice or similar health care setting
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Crossfell Health Centre
Employer's website