Join Refresco, the world’s largest independent beverage manufacturer, and play a pivotal role in shaping the future of our retail partnerships. This is a high‑impact commercial leadership opportunity where you’ll take full ownership of major customer relationships, drive profitable growth, and influence strategy across branded and private‑label portfolios. Working with a talented cross‑functional team, you’ll lead key customer initiatives, champion innovation, and help deliver Refresco’s ambitious growth plans in a fast‑paced, dynamic FMCG environment. If you’re motivated by autonomy, strategic responsibility, and making a visible difference, this is a role where you can truly thrive.
Permanent
Kegworth, Head Office
38 hours
* Private healthcare to family level
* Annual bonus and pay reviews
* An enhanced company pension contribution
* Early Friday finish to kick‑start your weekend
* 28 days of annual leave plus bank holidays
* Option to purchase additional leave, increasing your allowance to 31 days plus bank holidays
* Life assurance coverage
* Personal healthcare cover, including 24/7 virtual GP access for your family
* Free eye‑care vouchers and discounted glasses
* Employee referral scheme with bonuses for successful referrals
* GroceryAid support services offering financial, legal, wellbeing and practical guidance
* Cheers benefits platform providing discounts, free perks, and wellbeing tools
* Free onsite parking and discounted products
About the role
Reporting to the Head of Retail the role is to head up the designated Account/Accounts which involves responsibility for the turnover, volume, management, and coordination of a team of people, ensuring optimum performance, providing customer focus whilst generating sustained and profitable growth, forging stronger business partner relationships.
Key Responsibilities of the Account Controller
* Deliver board‑approved annual volume and EBITDA targets across all managed customers, ensuring accurate forecasting, strong customer relationships, and high service levels.
* Develop and execute strategic plans to drive profitable growth, including branded, own‑label, and NPD initiatives from concept to launch.
* Lead customer account management, including promotional budget control, SKU profitability, trade marketing, and execution of customer‑driven projects.
* Collaborate cross‑functionally with Finance, Production, Logistics, Technical, and senior leadership to optimise performance, resolve issues, and support long‑term planning.
* Drive operational excellence by managing product changes, reducing write‑offs, improving aged debt, and leading internal and Group‑wide project teams.
* Lead, coach, and develop direct reports while supporting the Head of Sales in delivering the retail channel strategy.
About you
We would love to hear from you if you’re an accomplished National Account Controller or Manager with a proven record in profitable FMCG sales, top‑retailer account management, and successful private label NPD delivery. They will excel in communication and influencing, confidently manage challenging conversations, and demonstrate strong project‑management skills. Experience across both private label and branded portfolios is essential.
Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.
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