Accounts & Relationship Manager
Application Deadline: 17 August 2025
Department: Radiology Reporting
Employment Type: Full Time
Location: Head Office - London, SE15
Reporting To: Head of Operations
Compensation: £32,000 - £38,000 / year
Description
About the Role
We are seeking a proactive and solutions-driven Accounts & Relationship Manager to oversee key client relationships across our imaging services. This role combines account management, client service coordination, and operational support, making it ideal for someone who thrives in both relationship-building and behind-the-scenes delivery.
You will be responsible for nurturing trust with NHS and private sector clients, ensuring smooth day-to-day service delivery in collaboration with the wider Radiology Team and radiologist network. You’ll also help monitor service performance, troubleshoot client issues, and contribute to ongoing process improvements that enhance patient care.
Key Responsibilities
Client Relationship Management
* Act as day-to-day contact for NHS and private sector clients
* Build strong, trusted relationships with operational leads and clinical teams
* Manage client expectations and communicate service updates or changes
* Ensure client feedback is gathered and acted upon
* Escalate risks and service concerns promptly with internal teams
Operational Oversight
* Coordinate with the Operations Team to ensure timely allocation of studies based on skill mix and availability
* Monitor live service performance, ensuring reporting turnaround times are met
* Proactively troubleshoot workflow issues across PACS and reporting systems in collaboration with IT and clinical teams
* Support the internal audit process in line with client SLAs and internal quality standards
* Maintain clear, accurate logs of activity, escalations, and service KPIs
Cross-Team Collaboration
* Liaise with radiologists to communicate client needs, technical queries, or service changes
* Work alongside admin, technical, and governance teams to deliver service
* Participate in onboarding new clients or sites, ensuring smooth transitions
Reporting & Service Improvement
* Support preparation of client reports and data dashboards
* Attend relevant internal meetings, service reviews, and working groups
Skills, Knowledge and Expertise
Essential
* Proven experience in account management or service delivery
* Confident communicator, able to engage with clinical and operational stakeholders
* Excellent organisational skills with the ability to juggle multiple accounts and priorities
* Strong problem-solving mindset with an eye for detail and service quality
* Proficiency with Microsoft Office
Preferred
* Background in healthcare, radiology, or diagnostic services
* Familiarity with PACS, teleradiology platforms, or imaging workflows
* Experience working with NHS clients and service-level agreements
* Bachelor’s degree or equivalent experience
What DMC Will Offer You
* 20 days of annual leave (plus bank holidays), increasing with service
* NHS Staff Discount Scheme access
* Career development and progression pathways
* An inclusive and collaborative culture across clinical, tech, and admin teams
* A role where your work directly impacts patient care and NHS capacity
Benefits
* 25 days of annual leave, in addition to bank holidays (increasing with length of service)
* Access to NHS Discount Scheme
* Career progression opportunities within a growing organisation
* A collaborative and inclusive team culture across clinical and technical functions
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