Head of operations

Head of Operations : Multi:Vendor Hospitality Venue : London : A GBP 80K + Benefits

This role requires weekend work : please only apply if you are happy to do this.

My client is an iconic F and B hospitality venue who are seeking a Head of Operations to join their team. The successful Head of Operations will be responsible for ensuring the seamless day:to:day running of the venue while driving commercial performance, operational excellence and an outstanding customer experience.

This is a senior leadership role for a commercially minded operator who thrives in fast:paced, high:volume hospitality environments and has experience managing multiple stakeholders under one roof.

This is the perfect role for a high performing Operations leader looking to join a reputable business who can offer greater responsibility and exposure, in order to progress their career.

Responsibilities include:

* Lead all venue operations, ensuring exceptional standards across customer experience, cleanliness, safety and presentation.
* Manage and develop a multidisciplinary operations team, creating a high:performance culture built on accountability and collaboration.
* Act as the primary operational contact for all vendors, building strong relationships and ensuring compliance with venue standards and agreements.
* Drive revenue growth and profitability through operational efficiencies, strategic initiatives and performance monitoring.
* Oversee facilities management, maintenance, security, health and safety and regulatory compliance.
* Develop and implement operational policies, procedures and service standards.
* Work closely with marketing, events and commercial teams to deliver successful activations, seasonal campaigns and large:scale events.
* Monitor operational KPIs, budgets and financial performance, providing regular reporting and recommendations to senior leadership.
* Lead incident management, risk assessment and business continuity planning.
* Champion innovation and continuous improvement across all areas of the venue.

The Ideal Head of Operations Candidate:

* Significant senior operations leadership experience within hospitality, food halls, markets, mixed:use venues, leisure destinations or large:scale visitor attractions.
* Proven experience managing multiple operators, tenants, concessions or stakeholder groups.
* Strong commercial acumen with experience managing budgets, forecasts and operational performance.
* Excellent leadership skills with a track record of building, motivating and developing teams : a genuine passion for team management is needed.
* Deep understanding of health and safety, licensing, compliance and facilities management.
* Confident communicator with outstanding stakeholder management skills.
* Calm under pressure and comfortable operating in a dynamic, high:footfall environment.
* Passionate about hospitality, customer experience and creating destination venues that people love.
* Must be happy to work outside for extended period of times.
* Must be happy to work some weekends.

If you are keen to discuss the details further, please apply today or send your cv to Mikey at COREcruitment dot com /