Overview
Exciting IT Application Support Analyst role with international travel, competitive salary (£42k–£45k), and career development opportunities in a growing, innovative IT company.
IT Application Specialist — Fleet, Hampshire (with international travel)
Responsibilities
* Handle incoming support calls, logging and updating service tickets
* Provide remote and international on-site support using Genesis software
* Deliver installation, configuration, and training for new clients
* Troubleshoot application, reporting, and connectivity issues
* Carry out routine system maintenance
* Build custom automation workflows using APIs, Rewst, Halo PSA, and more
* Optimise internal cloud platforms to enhance efficiency and reduce errors
* Collaborate on projects and update client documentation
* Ensure SLA response and resolution targets are met
* Provide outstanding customer service at all times
Benefits
* £42,000 – £45,000 salary
* Funded training and professional certifications
* 20 days holiday + bank holidays (increasing to 25 days with service)
* Flexible home-working for late shifts (post-probation)
* Opportunities to travel internationally for training and client support
The Ideal Candidate
About
We're looking for a motivated, detail-oriented self-starter with excellent communication skills and a passion for IT solutions. You should have at least two years' IT or application support experience and the technical expertise to hit the ground running. About you:
* 2+ years troubleshooting hardware/software issues
* 2+ years in customer-facing IT support
* Microsoft SQL Server experience
* Windows Operating Systems knowledge
* Networking skills (TCP/IP, UDP, VLANs, Wireshark, Netstat, etc.)
* Automation experience and exposure to APIs
* Telecommunications knowledge (desirable)
* RF troubleshooting (P25, TETRA, DMR LMR) (desirable)
* Full UK driving licence (desirable)
* Industry certifications (CompTIA, Microsoft, CCNA, etc.) (desirable)
This is a fantastic chance to grow your career with a company that truly invests in its people.
How To Apply For The Role
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include IT Support Engineer, Application Support Specialist, Systems Support Analyst, Technical Support Engineer, Service Desk Analyst, Cloud Support Engineer, IT Systems Administrator, Technical Consultant, Infrastructure Support Analyst, IT Solutions Engineer.
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