At Nationwide, a Customer Representative role is about supporting our customers across all our channels. This includes transactions at the counter, handling inbound calls, and assisting with digital product applications. You will receive training to excel in these areas.
This role is vital within the branch, serving as the gateway to protecting and assisting our members. Some branches may be closed to the public on certain days, as you will be supporting members via phone.
We are recruiting future talent from our communities to work at our branches in Winchester. We will be conducting interviews to build a talent bank in this area.
Salary updates: From 1 July 2025, salaries will increase to £25,250. For part-time roles, the salary will be pro-rata.
If you are not selected for a role at the time of interview, but pass the assessment, your details will be stored in our talent bank and given priority for future vacancies matching your profile for 6 months.
You need to live within a 45-minute commute of the branch. Despite branch closures elsewhere, Nationwide maintains the UK’s largest network with over 600 branches. If your preferred location is outside this radius, please check other nearby vacancies.
Your training will be conducted virtually in-branch. The first 3 weeks are crucial for your success, and we ask that no holidays are taken during this period.
If applications are high, we may close the advert early. We encourage you to apply promptly.
What you’ll be doing
Each branch is unique, and teamwork is key. You will work on the counter, handling transactions, and educating members on digital services. A significant part of your role involves managing customer queries online, via phone, and face-to-face.
Building your knowledge daily ensures you can answer all customer questions. Our customers are the focus of our work.
About you
We value your personality as much as your experience. Our diverse customer base reflects the importance of diversity among our staff.
If you want to make a difference and help our customers, you’ll find opportunities to guide them through online banking and discuss our services, adapting your approach to their needs. Comfort with digital tools is essential.
We are committed to protecting our customers and building our society. Our customer-first behaviors include:
* Feel what customers feel - Empathize and understand their needs.
* Say it straight - Communicate honestly and clearly.
* Push for better - Challenge complacency and seek continuous improvement.
* Get it done - Prioritize impactful actions and deliver excellent outcomes.
Show us how these behaviors resonate with you in your application.
The extras you’ll get
We offer various benefits, including:
* A personal pension with employer top-up
* Up to 2 days paid volunteering annually
* 25 days holiday (pro-rata)
* Life assurance (8x salary)
* Additional benefits via salary sacrifice
* Performance-related bonus
* Training and development opportunities
* Health and wellness options through Wellhub
Banking – but fairer, more rewarding, and for society’s good
As a mutual, owned by our members, we challenge the financial sector’s norms. We prioritize our customers’ needs, sharing profits and supporting their lives.
If you’re inspired by fairer finance and making a meaningful impact, you’re one of us.
We foster growth, recognize achievements, and work for the benefit of customers, communities, and society.
We are Purpose-driven and committed to putting customers first — Nationwide.
What to do next
If interested, click ‘Apply Now’ and submit your CV along with answers to a few questions.
After applying, you’ll receive a link to complete online assessments within 48 hours, including situational judgment and numerical tests. Your candidate hub offers tips, videos, and insights into working at Nationwide.
We will contact all applicants after the closing date with the outcome.
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