Are you looking for a career move that will put you at the heart of a global financial institution?
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Here at Citi our strategy and solutions delivery team sit within our talent acquisition function, this role provides the client services manager the opportunity to shape how Citi delivers talent acquisition with the ability to drive excellent customer service to our internal clients & accelerate operational excellence. This role helps deliver & shape the ambitions of our internal leadership team right through to execution
Team/Role Overview
This role gives the opportunity to become an extended member of Citi’s Global Workforce Intelligence & Talent Acquisition Leadership team, this role is our senior internal client services manager providing end to end support & delivery for our global workforce intelligence & talent acquisition leaders across their independent operational disciplines. It is an enabling role to support building best in class workforce intelligence & talent acquisition capabilities across Citi. The role will have responsibility of leading a team enabling productivity, driving governance, accountability & impact via our centralised internal delivery pillars such as project delivery, technology solutions & controls.
What you’ll do
The role requires a strategic professional with ability to operate efficiently & lead a high performing team:
1. Oversee strategic business initiatives from development through to successful execution
2. Track & analyse trends, diagnose root causes & suggest appropriate recommendations for strategies
3. Oversight & accountability of service delivery to internal stakeholders
4. Oversee operations in collaboration with leaders & appropriate LT groups
5. Develop & maintain strategic relationships to increase efficiency and operational excellence
6. Maintaining bidirectional information flow, credible challenge & strategic advisory to our clients (Serve as liaison between leaders & flex teams)
7. Oversight on operational & business reviews (ability to deliver clear & concise summaries for Senior Leadership Team/internal boards)
8. Drive centralisation, standardisation & consistency across the function
9. Monitor and analyse score card data & actions
10. Execute Run the Bank advisory & support activities for internal talent acquisition leaders
11. Drive Operational Excellence Agenda / Prioritisation
12. Elicitation of business need requirements- Lead formation for flex teams to deliver tech and non-tech book of work
13. Facilitate BAU operations execution for Demand, Capacity Planning, Resource Planning and utilisation, Financial Planning/tracking, Hiring, Movement, Talent, Performance and Compensation process
What we’ll need from you
14. Consulting experience with a focus on operations management (Talent Acquisition/financial services experience desirable)
15. Extensive relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels
16. Strong analytical and organisational skills
17. Strong project management and delivery skills or program implementation experience (Experience of managing large, complex and multi-location projects)
18. Solutions driven and able to balance timely delivery with cost effectiveness and quality assurance
19. Consistent demonstration of ownership & accountability
20. Able to identify continuous improvement opportunities through evidence backed decisions
21. Knowledge of finance / banking / HR or recruitment and prior experience working in complex global business models
22. Well-developed listening skills and credibility with leaders and senior internal stakeholders: possesses gravitas to lead conversations and influence outcomes
23. Proven and respected leader who raises the bar and empowers others to perform
24. Preferably educated to degree level but not essential if balanced with relevant experience
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
25. Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
26. A discretional annual performance related bonus
27. Private medical insurance packages to suit your personal circumstances
28. Employee Assistance Program
29. Pension Plan
30. Paid Parental Leave
31. Special discounts for employees, family, and friends
32. Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-RM2
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Job Family Group:
Human Resources
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Job Family:
Recruiting
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Time Type:
Full time
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