2nd Line IT Technician Oldbury, West Midlands (Hybrid) £30,000 - £35,000 p/a Bell Cornwall Recruitment are delighted to be working with an MSP IT support function based in Oldbury, West Midlands. They are looking for an experienced 2nd Line IT Technician to join their team. Duties and responsibilities of a 2nd Line IT Technician include (but are not limited to): Efficiently deal with all allocated queries and issues that have been escalated from 1st line support Develop rapport and relationships with service users and key stakeholders within service user organisations Meet SLA targets and be involved in any process improvement discussions Deployment and installation visits to new and existing clients Occasional weekend work at football matches providing support The successful candidate will have: At least one recognised industry recognised qualification, such as Comptia A, N, Microsoft MCP, MCSA, MCSE, Network Management & Security BTEC Extended Diploma (Level 3) etc. 2-3 years of experience working within a managed service provider is ESSENTIAL A full and clean driving license for travel to client sites with own transport Happy to travel into the Oldbury office 3 times a week and open to weekend work on a rota basis (c. once a month) Experience in a client facing role with the confidence to build rapport and relationships A fantastic opportunity for an IT technician looking for a new challenge within a growing organisation. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)