JOB DETAILS
JOB TITLE: Technology Operations Lead (listed on internal careers as Principal Service Manager)
JOB BAND: D
CONTRACT TYPE: Permanent, Full-time
DEPARTMENT: BBC Children in Need - Technology
LOCATION: Salford Dock House
PROPOSED SALARY RANGE: £48,000 to £58,000 depending on relevant skills, knowledge and experience.
PURPOSE OF THE ROLE
As Technology Operations Lead for BBC Children in Need, you will lead a team of technology specialists, ensuring reliability, excellence and compliance of the charitys technology services. You will oversee service assurance across a portfolio, collaborate with suppliers and help shape future service management practices at the BBC.
YOUR KEY RESPONSIBILITIES AND IMPACT
* Lead, develop, and motivate teams through strong, inclusive, and effective leadership.
* Line manage a team, including performance management, work allocation, quality standards, and progress tracking; support recruitment, onboarding, and training.
* Ensure services comply with relevant internal and external policies and standards, including Information Security, GDPR, PCI‑DSS, BBC ITACU, the Fundraising Regulator, and Ofcom.
* Manage the operational technology budget, ensuring effective control and value for money.
* Communicate complex written and verbal information clearly to a wide range of stakeholders, including confidently explaining technical concepts to non‑technical audiences.
* Identify risks and issues within the functional area, creating and recommending appropriate solutions and escalating where necessary.
* Drive continuous improvement by identifying opportunities, delivering enhancements, and measuring impact.
YOUR SKILLS AND EXPERIENCE
Essential Criteria
* Strong leadership experience, with a proven ability to motivate and develop teams through vision, challenge, and support.
* Hands‑on day‑to‑day team management experience, including goal setting, one‑to‑ones, and improving structures and processes to enhance service delivery.
* Operational service delivery or service management experience within a large and complex organisation.
* Proven experience managing third‑party suppliers through effective contract and relationship management.
* Experience defining, managing, and reporting against SLAs aligned to business outcomes.
Desirable
* Experience developing processes aligned to the ITIL v3 framework.
* Experience delivering technology services supporting one or more of the following areas: CRM, Finance, Fundraising, Grantmaking, eCommerce, or Data Integration.
* Experience working with technology risk and regulatory compliance frameworks to deliver secure, high‑quality services.
* Experience managing service transition, including working with project teams to ensure smooth implementation and effective knowledge transfer.
* Experience managing major incidents and leading service recovery activities.
Before your start date you may need to disclose any unspent convictions or police charges in line with our Contracts of Employment policy. Failure to disclose may result in the withdrawal of your offer.
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