JOB TITLE: Ready-Made Products Operations Assistant SALARY: £25,517 rising to £26,200 from 1st APRIL 2026 LOCATION(S): Leeds, Wellington Place. HOURS : Full-Time, Mon - Fri between 8am - 5pm - A mixture of working from home and office based. You'll work in the office for the first few months to complete your training & get your systems up and running, and then working from home will be discussed with your Team Leader. Once fully competent, it will then be a hybrid approach - two days a week in office, 3 days homeworking. About this opportunity We have an exciting opportunity to join the Ready-Made Investments & Ready-Made Pensions Team to provide first class service to our customers! This role involves working with new systems and processes - full training will be given, however we'll need colleagues who want to learn something new and will challenge processes with a focus on providing good outcomes, whilst demonstrating a positive demeanour. As this is working with a relatively new team, you'll need to be flexible in the nature of the work you'll support. From back-office processing, handling workflow, helping resolve unexpected issues and speaking to customers. What you'll need * Handle inbound customer calls relating to their accounts and products, keeping it simple and assisting customers with their account enquiries * Complete telephony, digital and admin-based tasks to service customer queries * Take ownership of customer problems, solving them at first point of contact and raising any issues to leadership * Lead your own development, through regular review of performance against business objectives, and take ownership for self-development * Contribute to an environment where colleagues want to work, and customers feel valued * Deliver first class customer service through the provision of accurate, professional and friendly contact over the phone to a wide range of customer enquiries that cover the range of products and services offered * Ensuring that all transactions are accurately recorded in accordance with internal processes and procedures * Establish relationships typically at peer level across the business in order to clarify facts, verify technical details, exchange information or resolve enquiries and issues. You'll be encouraged to call these out as appropriate. * Record all customer complaints received in line with the group complaints handling policy * When required demonstrate the flexibility to support other business areas * Be a true advocate of LBG values by promoting and demonstrating them in everything you do About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know We also offer a wide-ranging benefits package, * A generous pension contribution of up to 15% * An annual performance-related bonus * Share schemes including free shares * Benefits you can adapt to your lifestyle, such as discounted shopping * A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. (Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)