Service Delivery Engineer
Location: Northern Ireland - Based at customer site in Cookstown
Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery Team in Cookstown, Northern Ireland.
What you'll achieve
As a Service Delivery Engineer (2), you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers' priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
You will:
* Perform specific delivery support activities for a single customer
* Assist in coordinating development and consolidation of technical and process documentation
* Focus on activities like data analytics and reporting
* Assist with analyzing specific issues with the customer
* Partner with Dell team(s) to provide an outstanding experience to the customer
* Provide hardware and software incident support
* Deliver IMACD (install/moves/adds/changes/deinstalls) tasks related to requests
* Perform remote support for other locations
* Work closely with the local customer
* Support other IT-related manufacturing support on-site, as directed by the Dell manager
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
* 4 to 6 years of related experience
* Good organizational and planning skills to coordinate program deliverables
* Ability to set priorities and work independently
* Excellent analytical and problem-solving skills
* ServiceNOW or related experience
Desirable Requirements
* Bachelor's degree or equivalent experience
* ITILv4 certified
* A+ certified
Here's our story; now tell us yours:
Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 24th January 2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.