The Company My client is a well-established and rapidly growing organisation specialising in commercial property and grounds maintenance. With a strong reputation for delivering exceptional service standards, they foster a supportive, collaborative environment where staff development and client relationships are at the heart of their success. Key Responsibilities: * Act as a primary contact for customers, building strong relationships at all levels * Log and manage incoming calls and emails * Prepare and issue both operational and financial reports * Liaise with customers to maintain high levels of service and compliance * Collaborate closely with operational managers, service partners, and suppliers * Produce quotations and reports for management approval About You We are looking for someone who is motivated, organised, and experienced in customer service. You will thrive in a fast-paced environment and confidently handle multiple priorities. * Minimum 1 year in a customer service role * Understanding of the facilities industry (advantageous) * Strong communication and rapport-building skills * Excellent organisational and time-management abilities * Ability to work under pressure and follow structured processes Benefits include: * Free parking * Company pension * Bonus scheme (after probation) * 23 days holiday + 8 bank holidays * 4 wellness days per yea...