About Us
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
The Role
Our Leisure Club based in the Main house is a popular family friendly club with a host of much loved features all improved and fully re-furbished. A family beach pool with water features for kids is complimented with an adult pool for more serious swimming, and our much loved flume slide returns together with a bubble pool, steam room and sauna. A gym at the back of the club features new Technogym equipment throughout and is supported with two new purpose built spin and exercise studios.
The scope of this role of receptionist is to ensure a warm friendly welcome, check in guests and members and provide information and direction in relation to all aspect of our busy operation to ensure an exceptional experience on every visit.
Key Things You Will Be Responsible For
Cleanliness and presentation of club reception and surrounding areas
Check guests and members with a warm welcome
Answering queries and providing information and direction
Answering phones and emails
Promotion of memberships, fitness and retail
Booking classes, gym and personal training sessions
Having extensive knowledge of all resort facilities and activities
Provision of First Aid, an follow up reporting
Reporting maintenance defects
Handling feedback or special requests
Providing direction to new employees
General assistance with all aspects of the Leisure operation
WHO WE ARE LOOKING FOR:
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.
People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
People who are naturally friendly – who genuinely care about our guests and the service they receive.
People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
People who show the same level of care for their team, as our guests – It's about supporting our colleagues to be the best they can be and to do the best job they can.
People who will respect and protect the magical place we work in – it's up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
National 5 in English and Maths or equivalent qualifications
Experience of working in a similar customer service role
Any leisure based, or first aid at work qualification would be an advantage
Ability to quickly build excellent working relationships and externally, with a flexible approach to work
Excellent communication and interpersonal skills
Proficient IT skills with knowledge of Office software and ability to use technology (we use ResortSuite)
WHAT'S IN IT FOR YOU?
Here's what to expect when you work as part of our team:
Free meals when on duty, in our team cafes
Pension scheme and Wagestream financial services
Long service awards involving recognition with high street shopping vouchers and overnight stays
Enhanced holidays with long service
Free Leisure Club Membership, with friends and family discounts
Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
Lifeworks App – lots of discounts on everyday purchases, with brand that you love
Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
Free parking
At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there's also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.