We are now recruiting for a Front Office Manager, the successful candidate will ensure the front desk operates in an organized manner, pro-actively anticipate guest needs and deal with all guest enquires in a pleasant and efficient manner.
Working within the Front Office team you will achieve a high standard of customer care, creating the ultimate customer experience within our busy and vibrant hotel.
This is a crucial role within a dynamic and fast paced environment. This is a hands-on role playing a crucial part in the day-to-day running of front of house operations. You may at times assist other departments to ensure an excellent service is provided to our guests.
You will be an approachable person, being vibrant, confident and professional in personality. You will have excellent communication skills, the ability to perform well as part of a team and be able to work on your own initiative. You will have strong attention to detail and be able to carry out instructions.
This role includes evening and weekend shifts.
Job Roles:
* To provide a warm welcome to all our guests and visitors in the area of Front of House whilst offering assistance throughout their stay/experience in our hotel, in order to both meet and exceed their expectations.
* Comprehensive knowledge of the Hotel and all operations
* Check in and Check out guests and process payments
* Answer telephone, email and online enquiries for Accommodation, Restaurant and Functions
* Deal with all general guest requests and queries
* Ability to deal with complaints in a professional manner
* Demonstrate knowledge of the local area
* Liaise with housekeeping on a daily basis, ensuring all guest requests are met
* Positive attitude and good communication skills, able to work on own initiative
* Competent level of IT Proficiency
* Carrying out requests from management as needed
* Managing website, updating and managing online availability and social media platforms
The essential criteria for this position is:
* 5 GCSEs including English and Maths at grade C or above or equivalent qualifications
* At least two years' experience working in a hotel reception position.
* Excellent Communication skills with an excellent command of the English language.
* Excellent Presentation and Interpersonal skills.
* Effective Organisational Skills.
* A good working knowledge of Front Office Systems and good IT skills
Job Types: Full-time, Permanent
Pay: From £29,000.00 per year
Work Location: In person