About Us
Urban Martial Arts Schools is a family-run, independent business that's been proudly delivering high-quality martial arts training in our community for over 10 years. We're passionate about creating a welcoming space for people of all ages and abilities — and now we're excited to welcome a new team member to help us continue growing.
The Role
We're looking for a Front of House Assistant to become the friendly face that greets our members and visitors. You'll be the first point of contact, helping our school run smoothly by supporting both our team and our community.
This role would suit someone who is positive, organised, and enjoys working with people. If you take pride in providing excellent customer service and like being part of a close-knit team, we'd love to hear from you.
Key Responsibilities
* Welcoming members and visitors, ensuring everyone feels at home
* Managing phone calls, emails, and messages
* Booking appointments and classes through our online system
* Supporting coaches and prospective members with clear communication
* Handling memberships, merchandise sales, and payments (card and cash)
* Keeping the venue tidy and well-presented, including some cleaning duties
* Housekeeping and stock counting
* Opening and closing the facility
* Assisting with events and additional sessions when needed
About You
The ideal candidate will have:
* Excellent communication skills and a friendly, approachable manner
* Strong organisation and multi-tasking abilities
* Basic IT skills (email, booking systems, online messaging)
* Reliability and trustworthiness
* A genuine interest in supporting our community
* Flexibility - candidates must be flexible and willing to work additional hours from time to time on Saturdays if we have events scheduled.
Previous customer service experience would beneficial, but full training will be given — the right attitude is what matters most.
Benefits
* Free membership at Urban Martial Arts Schools
* Staff discounts on merchandise
* Performance bonuses
* Full training and induction
* Free on-site parking
* Staff social events
* Be part of a supportive, fun, and growing team
How to Apply
If you would like the opportunity to join our small and friendly team who are passionate about supporting the community with incredible Martial Arts, we would be delighted to hear from you We look forward to receiving your application.
To apply, please click the link below to submit your application and send your CV to:
If you have any questions or queries about this job opportunity, please do not hesitate to get in touch with us.
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 32 per week
Benefits:
* Company events
* Company pension
* Employee discount
* Flexitime
* Free fitness classes
* Free parking
* Gym membership
* On-site gym
* On-site parking
* Store discount
* Work from home
Work Location: In person