Job Title: Service Controller
Contract: Permanent
Working Hours: Monday – Friday, 39 hours
Salary: £23000 - £24000
Location: Redditch
Jobsworth Recruitment are currently looking for a Service Controller to work for a long-standing Forklift dealer based in Redditch.
Your primary role will be to ensure the efficient operations of the Service Department and its Engineers. You will promptly and effectively resolve customer breakdowns, by logging breakdowns, allocating jobs to engineers/third parties to get these resolved quickly and maintaining a high levels of customer satisfaction.
Key Responsibilities of the Service Controller:
* Answering incoming calls and dealing with queries and/or logging breakdowns
* Customer service including managing expectations.
* Actioning and updating customer specific portals where appropriate.
* Adding jobs to engineer planners and managing their workload.
* Raising order numbers and issuing jobs to sub-contractors where appropriate
* Reviewing and processing jobs once engineers have returned information from their visits on bespoke system.
* Issuing quotes for chargeable work and following up with customers until either approved or cancelled.
* Ordering components where no engineer involvement is required.
* Monitoring the planner board to ensure no jobs have been missed and that sub-contractor paperwork is requested where applicable.
* Any other work within reasonable requirements of the company
If you feel you have the relevant experience for this role then please don’t hesitate to a apply