Job Description
Company Description
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Job Description
About the Role
We are seeking a highly skilled and motivated Senior Operations Manager to lead our entitlement services division. This role will be responsible for overseeing multiple Operations Managers across a number of service areas that deliver vital entitlement services to the public on behalf of both local and central government organisations.
The postholder will play a pivotal role in ensuring exceptional service delivery, driving operational excellence, maintaining compliance, and fostering a culture where employees feel valued, supported, and inspired to deliver their best work.
Key Responsibilities
1. Leadership & People Management
2. Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery.
3. Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive team culture.
4. Ensure high levels of staff engagement, retention, and productivity across all divisions.
5. Operational Oversight
6. Oversee day-to-day delivery of entitlement services, ensuring high utilisati...