Job Title: Process Associate
At Amazon, we strive to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment to relentlessly improve the customer experience. Innovation and creativity are core to our DNA, encouraged at all levels. We solve complex technical and business problems daily with ingenuity and simplicity. We are making history, and we’ve only just begun.
Amazon is a highly data-driven company passionate about its customers. Ensuring customers receive their orders on time and with quality is vital. The processes at our fulfillment centers (FCs) are largely manual, involving many associates. A critical role is that of a Process Associate, who mentors and guides associates to meet customer expectations by following standard work practices, while prioritizing safety and quality.
Job Responsibilities:
1. Manage daily shift operations, including:
* Administrative management of associates
* Job allocation to associates
* Monitoring and mentoring associates on productivity, quality, and safety
* Monitoring counts and problem-solving queues
1. Ensure shift quality and develop associated action plans
2. Prepare and implement training and development plans for associates
3. Conduct daily 4M and 5S audits at workstations
4. Act as stand-in for Area Manager when needed
Basic Qualifications:
* Fluent in speaking, writing, and reading English
Preferred Qualifications:
* Experience with Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link for more information. If your country or region isn’t listed, contact your Recruiting Partner.
Posted: Multiple dates in 2025, with recent updates noted.
Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected categories.
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