3rd Line Support Engineer - Cheshire - £40K
My Client, an MSP based in Cheshire are looking for a 3rd Line Support Engineer to join their technical team.
Main duties
* Assisting and backing up the team.
* Skillfully identifying software and hardware issues and resolving most client concerns through remote networking and on-site visits.
* Ensuring top-notch customer service by promptly addressing client issues, maintaining communication, and updating clients on progress.
* Offering first and second-tier support for hardware, software, audio-visual, and telephone equipment.
* Being flexible to undertake additional tasks as needed
* Pursuing and obtaining Microsoft Certifications for IT Professionals
* Conducting IT audits for new clients and presenting reports, including meetings to discuss findings and recommendations.
Benefits
* Company van including a fuel card for business use
* Workplace Pension
* Free Parking
* 28 Days Annual Leave
Personal attributes
1. Open to learning and adaptable
2. Demonstrating strong initiative
3. Excelling in communication
4. Maintaining excellent attendance
5. Collaborating effectively within a team
6. Experienced in various Microsoft Operating Systems
7. Proficient in Microsoft Office app...