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Mortgage File Checker (Quality Assurance – Compliance Team)
Schedule: Monday to Friday (No weekend work)
Job Summary
Are you organised, detail-focused, and passionate about delivering high-quality outcomes in the mortgage and protection industry? We are seeking a Mortgage File Checker to join our Compliance team. In this key role, you will assess the suitability and completeness of mortgage and protection advice files to ensure they meet regulatory requirements and internal standards. Your work will directly support a compliant, customer-focused environment and contribute to the firm’s strong culture of transparency, continuous improvement, and Consumer Duty compliance.
Key Responsibilities
* Review mortgage and protection advice files to assess compliance with FCA regulations and internal processes.
* Check for suitability, completeness, and clear evidence of good customer outcomes, aligned with the Consumer Duty.
* Maintain accurate records of file assessments, outcomes, and follow-up actions, including MI reporting.
* Provide detailed, constructive feedback to advisers to promote learning and reduce risk.
* Identify recurring quality issues or trends and collaborate with teams to address them.
* Contribute to the delivery of QA training for new joiners and ongoing compliance training for staff.
* Support the Compliance Monitoring Plan and broader oversight activities.
* Liaise with the Risk and Compliance teams to escalate issues and emerging risks.
* Help review and improve file-checking templates, procedures, and QA policies.
* Assist with ad-hoc reviews, including fraud investigations and thematic compliance reviews.
What We’re Looking For
* Experience in compliance, quality assurance, or file-checking roles in the mortgage and/or protection industry.
* In-depth knowledge of mortgage advice processes, protection products, and FCA regulations.
* Excellent attention to detail with the ability to spot gaps, inconsistencies, or risk indicators.
* Comfortable delivering verbal and written feedback to advisers and managers.
* Strong organisational skills and the ability to prioritise multiple tasks independently.
* CeMAP or other Level 3 mortgage qualification.
* Experience in a network, directly authorised firm, or financial services platform.
* Awareness of financial crime risks and fraud indicators within mortgage advice files.
* Full training and ongoing career development
* Positive team culture with strong staff retention
* Paid opportunities for professional qualifications
* Company pension & enhanced sick pay
* Cycle to work scheme
* Early finish on Fridays (4pm)
* Performance-related bonus scheme
* Extra holidays for long service
* Monthly team breakfasts
* Excellent local transport links
Work Location
Office Based at our Sale, M33 7PE office.
Applicants should be able to reliably commute or plan to relocate before starting.
Apply by: 11th August 2025
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
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