The Patient Care Administrator role handles patients at all stages of their journey to better vision. CONTRACTED HOURS: 37.5 hours. Occasional Saturday mornings (9am-1pm) will be required. KEY ACCOUNTABILITIES: To display an outstanding telephone manner and face to face interpersonal skills, as well as high standard and meticulous written work/communication. This applies to all internal colleagues and stakeholders as well as to any external stakeholders/customers. To help manage the Clinics telephone switchboard and all related/resultant activity. To personally receive, manage and process all e-mail, telephone, internet enquiries promptly and effectively.. To identify patient needs and provide all relevant information about services, specialists, fees and payment at the first interaction. To liaise closely with consultants/specialists secretaries, clinical and non-clinical departments/colleagues within the Clinic to gather information relevant to patient bookings and quotations. To be responsible for accurately inputting, maintaining, and updating all enquiries and sales leads via the companys Patient system. To take full ownership of being fully up to date and fully versed in information on specialists, services, treatment, fees and private medical insurance (PMI) procedures. To complete tasks, projects, and all work under the guidance and as per the leadership of the Clinic Administration Manager. To undertake any ad-hoc duties, tasks and project work, within the required timeframes and format, as per the requirements of the Clinic. Skills: Communication team player