Customer Experience
* Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
* Provides customers with courteous, friendly, fast, and efficient service.
* Recommends items for sale to customers and suggests trade-up or complementary products.
* Processes transactions at the cash register, including collecting cash, giving change, and handling voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products.
* Maintains cleanliness and organization of counters and shelves, takes inventory, and records stock levels. Assists in pricing and stocking merchandise as directed.
* Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying medication accuracy, and checking for interactions under supervision. Assists pharmacists with workflow scheduling.
* Reports prescription errors immediately and adheres to company policies regarding pharmacy safety and quality standards.
* Handles non-urgent phone calls, including those to physicians.
* Processes third-party prescription claims and performs clerical duties as assigned.
* Supports inventory management, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection procedures and reports discrepancies.
* Ensures compliance with laws related to regulated products such as alcohol and tobacco.
* Constructs and maintains store displays, including promotional and seasonal setups, and performs resets as needed.
* Assists with food safety practices and product placement, including stock rotation.
* Operates store systems and equipment effectively.
* Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
* Manages web order pickups, including monitoring, fulfilling, and delivering orders.
* Maintains store cleanliness and appearance, and fosters respectful coworker relationships.
* Completes assigned tasks and special projects as required.
Training & Personal Development
* Maintains PTCB certification and/or state registration through ongoing training and education.
* Attends training sessions, completes required coursework, and stays updated on healthcare and pharmacy developments.
Additional requirements include being fluent in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.
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