Our client is a global leader in laboratory services, committed to delivering excellence in technical solutions and customer experience working within highly regulated sectors such as life sciences, diagnostics, pharmaceutical, and environmental analysis.
We’re looking for a dynamic Laboratory & Operations Manager to take ownership of one of their major accounts, shaping the service delivery model and driving operational excellence.
Key responsibilities will include:
* Leading and developing a diverse team of engineers and administrators to deliver exceptional service every day
* Building strong relationships with clients, become the trusted point of contact for partners, and drive operational performance, compliance, and continuous improvement
* Identify, monitor and manage site performance, identifying service improvement opportunities, guiding process changes, and support the expansion of the services provided onsite
* Present operational reports, lead governance meetings, and communicate effectively with key internal & external stakeholders
We seek a passionate leader who thrives on empowering people, building structure, and delivering results in a client-focused environment.
Successful candidates will possess:
* Proven leadership experience managing teams, engineering or laboratory operations, ideally in a regulated environment (GMP)
* Laboratory or technical operations experience within the pharmaceutical, biotech or medical device sectors
* Excellent communicator with strong relationship-building skills, capable of influencing across teams and driving continuous improvement
* Experience managing budgets, KPIs, and compliance frameworks (e.g., safety, audit readiness)
In this role you’ll be working in a supportive setting where your contributions shape both client success and internal performance. A competitive salary and benefits package is provided, along with ongoing development opportunities and an opportunity to lead a significant client account.
This is a key leadership role, combining technical oversight, strategic planning, and cross-functional collaboration to ensure laboratory services support the broader program goals.
If you are a strategic laboratory leader with a passion for driving operational excellence and client success, we would like to hear from you. Apply now to find out more!
Keyword Summary: Site Lead, Laboratory Services, Team Leadership, Client Account Management, OneSource, Service Delivery, KPIs & SLAs, Technical Service, Laboratory Operations, Engineering Management, Life Sciences, Pharmaceuticals, Compliance, Continuous Improvement, Southeast, Surrey, Reading, London, Slough, Berkshire, VRS9183PC