Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Complaints Handler - Subsidence Claims
The Role:
Within our Subsidence team, we are creating a new opportunity to join our team working with our Customer Relations Manager to support our Clients with resolving issues and addressing moments of dissatisfaction. You will work with Claims Technicians and their Managers to respond professionally and effectively with Clients and Policyholders to create satisfaction and positive outcomes.
Key outcomes for this role:
1. You’ll use your knowledge and experience, linked to your great communication skills to assist all Subsidence colleagues in providing excellent service for our customers.
2. Planning and communicating with Claims Handlers and others that need your support.
3. Problem Solve - you’ll anticipate problems and find solutions quickly and efficiently.
4. To work pro-actively providing feedback where internal policies and procedures are not being adhered to
5. You will be an advocate for the Sedgwick customer experience.
You’ll fit into this role if you…
6. Have demonstrable experience working within a customer service or complaint handling role
7. Are skilled at understanding people and able to influence them in a positive way
8. Can promote a focus on customer outcomes and challenge simply following a process
9. Can work autonomously and contribute to team objectives
10. Are naturally collaborative and able to inspire this in others, while taking ownership of solutions
11. Are inquisitive
12. Have a ‘can do’ attitude and ability to build relationships across all areas of the business
Key competencies you’ll need:
13. Excellent communicator, demonstrating empathy and understanding
14. Excellent problem solving and decision-making skills
15. Strong analytical and organisational skills
16. Evidence of Customer Service expertise as well as an appetite to improve the overall Customer experience
17. A good knowledge of how to deliver a great service
18. A strong customer focus – communication is key
What will you get for this role?
19. Competitive salary depending on skills, experience and qualifications
20. Healthcare scheme
21. A Self Invested Personal Pension Scheme
22. Holiday allowance of 25 days plus bank holidays
23. Discounts on various products and services
24. Employee assistance programme for employee wellbeing
25. Life assurance
26. Group Income Protection
27. Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps
28. Flexible working
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
#LI-REMOTE
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.