Join to apply for the Senior Problem Manager role at Littlefish
2 days ago Be among the first 25 applicants
Join to apply for the Senior Problem Manager role at Littlefish
This range is provided by Littlefish. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Littlefish
Talent Acquisition Manager @ Littlefish | CIPD Level 5
* Work location: Nottingham or Sheffield
* Working pattern: Hybrid. Anticipated to be a day a week in the office on average on an ad hoc basis as required.
* Working hours: contracted hours in shift patterns between 8am and 5:30pm
* Must be eligible for SC Clearance & be willing to undergo NPPV2 application
* Salary banding £40,000 to £50,000
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.
So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.
The role and what you’ll be getting up to on a day-to-day basis:
Are you a seasoned professional with a knack for solving complex problems and driving continuous improvement?
We’re looking for a Senior Problem Manager to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers
* Lead and Inspire: Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices.
* Drive Efficiency: Continuously monitor, improve, and drive the effectiveness of the Problem Management processes, ensuring issues are identified and resolved swiftly.
* Be the Escalation Point: Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations.
* Proactive Problem Management: Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks.
* Create Insightful Reports: Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements.
* Collaborate Across Functions: Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery.
* Stay Ahead of Industry Trends: Keep up with industry best practices, bringing new ideas and processes to enhance our service delivery and client satisfaction.
Your main duties will include:
* Leading and managing Problem Managers, ensuring smooth day-to-day operations and process adherence.
* Deputising for the Problem and Major Incident Management Lead as required, ensuring the continuity of high-level service management.
* Owning and enhancing the governance of Problem Management processes for multiple clients.
* Identifying and driving proactive problem management activities, acting on emerging trends, and developing long-term solutions.
* Reviewing and improving the effectiveness of current Problem Management processes, providing recommendations for service enhancements.
* Acting as a key escalation point for both internal and external stakeholders, ensuring timely and effective issue resolution.
* Collaborating with other teams like Incident Management, Major Incident Management, and Change Enablement to continuously improve services.
What are we looking for in the successful candidate?
We’re looking for a dynamic and experienced Senior Problem Manager with strong leadership skills and a proactive approach to problem-solving.
* Extensive experience in a Problem Management role, with a proven track record in handling complex problem management processes.
* Problem-Solving Expertise: Ability to identify problems, classify and prioritise them, and implement effective solutions.
* Strong Relationship-Building Skills: Proven ability to build trust and confidence with mid-level members of client organisations.
* Demonstrated ability to manage multiple tasks, prioritise effectively, and meet SLAs and KPIs.
* Experience in Service Management and a passion for driving continuous improvement.
* Ability to explain technical issues in a clear and accessible way, making complex problems understandable to non-technical stakeholders.
* Excellent leadership qualities with the ability to inspire and manage a team.
What can we offer you?
* Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500
* Referral bonus scheme of £1000 when you successfully refer a friend.
* Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
* Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
* Casual dress policy
* Company Pension Scheme
* Company social events
* 25 days annual leave plus public / bank holidays
* Purchase and sale of annual leave scheme
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.
We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’).
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Littlefish by 2x
Get notified about new Problem Manager jobs in Nottingham, England, United Kingdom.
Nottinghamshire, England, United Kingdom 2 weeks ago
Wymondham, England, United Kingdom 2 weeks ago
Nottingham, England, United Kingdom 1 day ago
Nottingham, England, United Kingdom 2 days ago
Derby, England, United Kingdom 2 months ago
Derbyshire, England, United Kingdom 3 days ago
Loughborough, England, United Kingdom 2 weeks ago
Loughborough, England, United Kingdom £36,900.00-£41,000.00 2 weeks ago
Nottingham, England, United Kingdom 1 week ago
Nottingham, England, United Kingdom 4 days ago
Service General Manager - Surgery Nottingham University Hospitals NHS Trust
Nottingham, England, United Kingdom 6 days ago
UK Strategic Command – Commercial Manager - Global Military Joint Operations
Matlock, England, United Kingdom 20 hours ago
Service Manager - William Smith House - Leicester
Loughborough, England, United Kingdom 1 week ago
Derby, England, United Kingdom 6 days ago
Burton Upon Trent, England, United Kingdom 1 month ago
Service Manager / Registered Nursing Home Manager
Netherseal, England, United Kingdom 1 day ago
Environmental Health Team Manager (Commercial)
Derby, England, United Kingdom 3 weeks ago
Nottingham, England, United Kingdom 1 week ago
Derby, England, United Kingdom 3 weeks ago
Derby, England, United Kingdom 5 days ago
Derby, England, United Kingdom 2 weeks ago
Graduate Management Trainee - Mansfield / Worksop
Mansfield, England, United Kingdom 2 weeks ago
Derby, England, United Kingdom 2 weeks ago
Ilkeston, England, United Kingdom 3 weeks ago
Hilton, England, United Kingdom 3 days ago
Worksop, England, United Kingdom 4 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr