Go back Milton Keynes University Hospital NHS Foundation Trust
Central Booking Office (CBO) Scheduler
The closing date is 24 July 2025
Department Reception and Central Booking
Hours 24 hours per week, all MKUH roles will be considered for flexible working.
Do you have excellent communication skills? Do you have a caring nature and enjoy making a positive difference?
An exciting opportunity has arisen to join the Central Booking Office and Call Centre as a Scheduler, collaborating with internal and external service users. The successful candidate will work in the Central Booking Office based at our Witan Gate Offices between the hours of 08:00-17:00.
We are looking for candidates who have previous customer care experience, whether within the healthcare or another environmentOur Outpatient department at Milton Keynes University Hospital see many patients daily, so Schedulers have a significant role to play in a patients journey and overall experience. You'll be instrumental in maintaining accurate records, booking appointments, and ensuring compliance with NHS policies and standards.
Lastly, the successful candidate will be able to maintain a professional demeanour whilst meeting the trusts high standards.
Please note that we are not able to offer sponsorship for this role.
Interview w/c 11 August 2025
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function.
The staff member will work consistently to provide high quality customer service and will be always professional.
About us
'Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working.' (NHS Staff Survey 2024).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
* Free on-site parking
* Free refreshments
* Great flexible workingopportunities
* Discounted gym membership
* Lease car scheme
* Generous annual leave and pension scheme
* Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job responsibilities
Main duties and responsibilities
Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUHs Patient Access Policy. Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided.
Central Booking Office
Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy. Respond to patient and other telephone calls, within designated set parameters. Ensuring calls are managed professionally and patients are kept fully informed.
Please refer to the Job Description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications & knowledge
* Good general education including English at GCSE (Grade C or above) or equivalent
* Good standard of spoken English
* Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience
* Working in a busy environment dealing with peaks of high workload
* Understanding of confidentiality in the workplace
* Knowledge of Waiting list procedures
* Knowledge and understanding of medical terminology
* Knowledge of NHS Administration systems
* Knowledge of Data protection Act 1998
* Working knowledge of the local Patient Access Policy
* Understanding of NHS plan and waiting targets
Experience
* Customer care work experience or previous clerical experience in a healthcare environment
* Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
* Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
* Experience of working in a team
Skills
* Evidence of working under pressure to tight deadlines and dealing with difficult situations e.g. patients, public and visitors
* Strong organisational skills with ability to prioritise
* Ability to make decisions using own initiative
* Willingness to undertake training sessions to develop self and improve service provided to patients
Communication
* Effective verbal and written communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Milton Keynes University Hospital NHS Foundation Trust
£24,625 to £25,674 a yearPer annum, pro rata
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