As our Marketplaces Executive, you will be at the heart of our digital growth. You’ll support the day-to-day operations and expansion of our product listings across major third‑party platforms including Amazon, eBay, and B&Q.
This is a hands‑on role where you will drive visibility and conversion by mastering marketplace algorithms and ensuring a seamless customer journey. You will be the expert navigating the nuances of different channels to ensure we remain the customer’s first choice.
Responsibilities
* Create, manage, and optimise high-quality product content (titles, imagery, and A+ content) across Amazon, eBay, and other marketplaces.
* Track and improve critical metrics such as Buy Box %, conversion rates, and customer reviews.
* Act quickly to resolve listing errors, policy violations, and customer queries to maintain account health.
* Work closely with eCommerce, Marketing, and Logistics teams to coordinate pricing, stock levels, and promotional campaigns.
* Support the onboarding of new marketplace platforms and manage product feeds (CSV/bulk uploads) to expand our multichannel footprint.
* Assist the commercial team with competitor analysis and performance reporting to identify new opportunities.
This role is Hybrid working, you will need to be located within a reasonable distance of the head office in Basildon.
Qualifications
* 2+ years of experience managing Amazon Seller Central and eBay accounts.
* Strong understanding of Marketplace SEO, A+ content, and Buy Box dynamics.
* Proven ability to manage large product catalogues and troubleshoot listing errors.
* Excellent written and verbal communication skills.
* Familiarity with Mirakl (for platforms like B&Q).
* Experience with other marketplaces such as Wayfair, or ManoMano.
It is highly likely you will have worked in any of the following roles:
* Assistant Digital Merchandising Manager
* Digital Merchandising Assistant
* Assistant eCommerce Manager
* eCommerce Assistant
* Online Trading Manager
* Online Trading Assistant
Preferred backgrounds
* Retail
* Multichannel
* Digital
* Construction
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