Level 2 Managed Services Support Engineer
Location: Belfast | Full-Time
Onsite and Field-Based Support | Strong Office 365 & Azure Experience Essential
I am partnering with our client, a leading provider of Managed IT Services, to recruit a Level 2 Managed Services Support Engineer. This is a fantastic opportunity to join a dynamic and customer-focused team delivering high-quality IT support across a range of technologies, with a particular focus on desktop virtualisation, Microsoft 365, and Azure.
Key Responsibilities:
* Provide 2nd line support to managed service clients, both remotely and onsite, ensuring service excellence and meeting KPIs/SLAs.
* Act as a key escalation point for complex technical issues, particularly across Office 365 and Azure environments.
* Conduct regular maintenance and patching across infrastructure, servers, and endpoints.
* Support end-users across various levels of an organisation with confidence and professionalism.
* Work collaboratively on client project needs alongside the Digital Transformation team.
* Efficiently manage and prioritise multiple open support tickets.
What We're Looking For:
* Minimum of 2 years' experience in an IT Support role.
* Strong experience with Microsoft Office 365, Microsoft Azure, and SharePoint.
* Solid understanding of Windows Server and Desktop environments.
* Proficient with Active Directory and Azure AD.
* Good working knowledge of DNS, DHCP, and Group Policy.
* Backup system experience - configuration, maintenance, and troubleshooting.
* Confident with basic networking - switches, subnets, LAN/WAN, DNS.
* Excellent troubleshooting, communication, and time management skills.
* Ability to explain technical concepts to non-technical users.
* A proactive and customer-focused mindset.
Essential Requirements:
* Full UK driving license and access to a vehicle.
* Willingness to travel to client sites as needed.
Why Apply Through MCS Group?
At MCS Group, we take pride in working with the best talent and employers across the IT sector. This role offers a chance to join an innovative and supportive organisation where your skills will be recognised and your development supported.
If you're looking to take the next step in your IT support career and want to work in a role that offers both variety and growth, we'd love to hear from you.
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or s.kennedy@mcsgroup.jobs.
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
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