NightHawk Call Operator Salary 13.13 per hour Hours 28 per week Location Hastings, East Sussex Shifts 16:45 to 00:45 or 00:30 to 08:30; 8 hour shifts on an 8 week rolling rota, 4 on 4 off Overview An exciting opportunity to join the UKs largest private healthcare telemedicine provider. Medica is expanding its NightHawk team to support continued growth and deliver a high quality service to clients and radiologists. This role is positioned at the core of our service delivery model, operating in a fast paced environment with a strong focus on accuracy, communication and consistent service standards. The role You will be the primary point of contact within the NightHawk service delivery team, managing a busy and dynamic call flow while ensuring a seamless experience for clinicians and customers. You will use established protocols, digital systems and internal workflows to ensure calls are managed quickly, accurately and professionally. Key responsibilities • Manage high volumes of inbound and outbound calls in line with internal service standards • Communicate professionally with radiographers, radiologists and clinicians • Apply effective call control techniques to maintain consistency and capture all required information • Use call distribution systems to route calls to the appropriate reporters • Record customer and patient information accurately using the NightHawk Portal • Contribute to shift summa...