Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes. At a glance: Location: Cirencester Office Workplace Type: Hybrid Employment Type: 6 month Fixed-Term Contract Seniority: Associate About The Role We’re looking for a Senior Operations Coordinator to join our Partner Finance Operations team. Sitting within a small, specialist team, this role plays a key part in delivering high-quality support for Partner Finance queries, particularly those relating to historic transactions and partner lending. You’ll act as a subject matter expert, helping ensure good customer outcomes, strong partner confidence and effective risk and control management across the Partner Finance proposition. What You’ll Be Doing Delivering BAU Partner Finance query support within agreed SLAs, risk and control frameworks Case managing Partner Finance queries of varying complexity, including historic BSP/CT transactions, partner lending queries and complex transfer activity Accurately triaging new queries, managing stakeholder expectations and identifying the correct execution pathway Acting as a recognised SME on Partner Finance queries, policies and processes, including Consumer Duty and Conflict of Interest considerations Supporting the maintenance and development of Standard Operating Procedures and the team Skills Matrix Building strong working relationships with FMT, divisional teams and admin centres to ensure a smooth pipeline of work Providing technical SME support for Power BI dashboards, MI reporting and automated tools within Partner Finance Operations Supporting training and development of colleagues across relevant Partner Finance processes Who we’re looking for We’re looking for an experienced operations professional with strong Partner Finance knowledge and a proactive, collaborative approach. You’ll be comfortable handling complex queries, advising stakeholders and balancing commercial considerations with regulatory and customer outcomes. A confident communicator, you’ll bring attention to detail, resilience and a genuine commitment to delivering high-quality service. Essential Skills And Experience Experience working in a customer operations environment with a focus on service delivery and continuous improvement High level of competency in MS Excel and experience using Salesforce and My Practice Ability to manage complex cases, analyse data and communicate clearly with a range of technical and non-technical stakeholders Good understanding of Consumer Duty and Conflict of Interest requirements Desirable skills Experience managing workflow and case management within Salesforce Experience using Power BI and/or SQL, or a strong willingness to learn and develop these skills What's in it for you? We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including: Competitive parental leave (26 weeks full pay) Private medical insurance (optional taxable benefit) 10% non-contributory pension (increasing with length of service) Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box. What's next? If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.