Senior IT Support Engineer (On site)
Syntax Integration Limited are award winning UK IT support specialists, with over 30 years of experience providing IT support in the heart of London.
This is a IT Support Engineer position supporting VIP and executive users, based on-site in central London, five days per week.
The successful candidate will demonstrate strong communication skills and a high standard of customer service. We are seeking a self-motivated, professional and well-organised individual.
Key Responsibilities
* As a Senior IT Support Engineer, you will play a crucial role in our organisation, providing expertise in a multi-technology environment
* In addition to your technical skills, you will be responsible for ensuring a seamless experience for our clients while upholding our company's values and culture
* This role requires a presentable, patient, and well-spoken individual, who can adapt to varying schedules and very occasional weekend work
Technical Skills
* Expertise of on-premise environments, including desktops, networking, and audio-visual/video conference systems
* Comfortable using bespoke/in-house for IT Support, Software assignment, device building, all-round troubleshooting
* Experience with Microsoft Cloud solutions, Office/(Exchange Online, SharePoint Online, OneDrive for Business, etc.)
* Experience supporting financial applications such as; Bloomberg terminal, Capital IQ, Macabacus etc
* Experience with ControlUP monitoring tool
* Understanding of Windows Server Operating Systems
* Strong understanding of Windows PC, laptops and VDI
* Good experience with laptop/desktop hardware troubleshooting
* Strong understanding of Citrix applications
* Practical knowledge of DNS, DHCP, Active Directory, Exchange
* General knowledge and troubleshooting of smart phones (iOS and Android) and tablets (iPad)
* Manage inventory and assets
* Assist with any other IT support elements when required
* Assist with project delivery tasks as needed
* Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Sec, Windows, NetOps and maintain a high level of service
Soft Skills
* 5-10 years of relevant experience in a multi-technology environment, with a strong track record of success
* Experience of providing white glove on-site end-user support within the financial services sector
* Communicate confidently with senior staff in the financial services sector, understanding their needs and addressing their technical concerns with professionalism and respect
* A deep understanding of the financial services industry and its unique technology requirements.
* Strong problem-solving and troubleshooting abilities
* Exceptional communication skills, with the capacity to convey technical information clearly and effectively
* A proven ability to work effectively both independently and as part of a team
* Offer high-quality end user support, ensuring client issues are resolved efficiently and effectively
* Work collaboratively with the team to ensure client satisfaction and maintain the highest standards of service
* Stay up-to-date with the latest developments in technology and industry trends to provide innovative solutions to our clients
Technical Certifications
* Microsoft certifications – Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900)
Shift Pattern:
Monday – Friday: 09:30am-18:00pm/9:00am-5:30pm
* Willing to be flexible in terms of earlier start/later end time, possibility of very limited weekend work