Job Overview:
We are seeking a dedicated Housekeeper Manager to join our team, in maintaining the cleanliness and tidiness of our 170 Room Hotel in the Heart of Llandudno.
Key Responsibilities
* Staff Management: Hire, train, supervise, and evaluate housekeeping staff, ensuring they adhere to high standards of performance and professionalism.
* Daily Operations: Oversee the daily operations of the housekeeping department, including assigning tasks and ensuring all guest rooms, public areas, and other specified areas are clean and well-maintained.
* Quality Control: Conduct regular inspections of rooms and public spaces to ensure cleanliness and proper maintenance, implementing corrective actions when needed.
* Inventory & Supplies: Monitor inventory levels of cleaning supplies, linens, and equipment, ordering new stock and ensuring equipment is in proper working condition.
* Safety & Compliance: Implement and enforce health, safety, and sanitation protocols to ensure compliance with regulations and maintain a safe environment.
* Budget Management: Develop and manage the housekeeping department's budget, ensuring cost-effective operations and managing expenditures for supplies and equipment.
* Coordination: Collaborate and communicate with other departments, such as the front desk and maintenance, to address facility issues and enhance guest satisfaction.
* Customer Service: Address and resolve guest complaints and special requests regarding housekeeping services efficiently and professionally.
Required Skills
* Leadership & Team Management: Strong ability to lead, motivate, and manage a team effectively.
* Organizational Skills: Excellent organizational skills to manage schedules, tasks, and resources efficiently.
* Communication: Clear and effective communication skills for interacting with staff, other departments, and guests.
* Attention to Detail: A meticulous eye for detail to ensure high standards of cleanliness and presentation.
* Knowledge of Cleaning: Familiarity with various cleaning products, techniques, and equipment.
* Budgeting Skills: Ability to manage departmental budgets and control costs.
Job Types: Full-time, Part-time
Pay: £10.00-£12.21 per hour
Expected hours: 32 – 40 per week
Benefits:
* Company pension
* Employee discount
Work Location: In person