Your Role
and What You'll Be Doing
As an Administrator, you will play a key role in ensuring smooth case progression by providing excellent paper-based and digital administration support. Your work will enable our case handlers to focus on what matters most – our clients.
Responsibilities include:
1. Managing documents and files: printing, scanning, uploading, archiving, e-filing, and maintaining case records
2. Keeping systems up to date: ensuring case management databases are accurate and compliant
3. Handling data and correspondence: collecting information, managing inboxes, and prioritising tasks to meet service levels
4. Liaising with external parties: resolving queries and gathering information when needed
5. Supporting team operations: managing post across multiple office locations and assisting with ad-hoc duties
6. Working closely with supervisors: ensuring progress is monitored and feedback is received
About You
We are looking for someone who brings not just skills, but the right attitude and values.
7. Administrative experience is helpful, but not essential
8. Empathy and compassion to support clients through challenging circumstances
9. A friendly, enthusiastic, can-do attitude
10. Confidence with both paper-based and digital document handling
11. Strong communication skills to liaise with colleagues and external parties
12. Ability to work independently and as part of a team
Our Benefits - What We Can Offer You
13. 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
14. Generous and flexible pension schemes.
15. Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
16. Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.