Credit Controller
Our client is a dynamic and forward-thinking organisation based in West Malling are looking to recruit on a Full-time basis. As they continue to expand, they are looking for a motivated and detail-focused Credit Controller to become a valued member of their finance team. This is an exciting opportunity to join a supportive and friendly workplace where collaboration and a positive company culture are truly at the heart of everything they do.
The team operates in a relaxed and welcoming office environment, and they are eager to welcome someone who is enthusiastic, proactive, and ready to contribute to their continued success. If you’re someone who thrives in a collaborative atmosphere and enjoys being part of a company that values its people, this could be the perfect role for you.
Key Responsibilities
1. Set up new customer credit accounts with accurate and legally compliant information, following company credit procedures.
2. Regularly review and monitor customer credit limits in accordance with the company’s credit policy.
3. Ensure bin customers are set up on Direct Debit or billed quarterly in advance, processing mandates promptly.
4. Act quickly and efficiently to resolve unpaid Direct Debits and cheques.
5. Log and manage invoice queries, following up to reach a resolution.
6. Keep the customer database up to date, ensuring credit limits align with trading history.
7. Actively manage outstanding sales balances before month-end close.
8. Process and document credit card transactions carefully, minimising the risk of fraud.
9. Record payment notifications to support weekly cash forecasting.
10. Coordinate with Operations and Sales on accounts placed on hold or requiring service suspension.
11. Where necessary, initiate steps to recover outstanding debts effectively.
12. Maintain accurate records of all communication with customers and internal teams.
About You
13. You have at least 3 years of experience in a credit control role.
14. You stay calm and focused, even under pressure.
15. You communicate clearly and confidently with customers and colleagues.
16. You pay close attention to detail and take pride in accuracy.
Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.
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