Job Summary
King Street Surgery is recruiting for a receptionist/administrator to join their busy team on a part‑time basis, for 23 hours per week. The hours are to be worked in the following schedule:
* Monday 9:00 – 18:30 (break: 13:30 – 14:00)
* Wednesday 13:30 – 18:30
* Thursday 14:30 – 18:30
* Friday 13:30 – 18:30
Flexibility is required for holiday and sickness cover of colleagues.
Main Duties of the Job
The reception/admin staff form one team and provide cover across a range of administrative duties associated with the surgery. The post-holder will be part of this team, contributing to the smooth running of the practice by:
* Ensuring that all enquiries from patients in person or by telephone are handled efficiently and courteously.
* Filing, record‑keeping and processing documents.
* Liaising with doctors and other members of staff.
* Preparing for each surgery, ensuring premises are tidy.
* Receiving and making telephone calls, and taking accurate notes.
* Booking and cancelling appointments, and dealing efficiently with the computerised appointments system.
* Answering general enquiries and explaining practice procedures (e.g. registration, changes of address, etc.).
* Issuing medication prepared by the dispenser, when the dispensary is closed, taking and accounting for any prescription charges due as appropriate.
* Maintaining and operating computer and manual administrative systems.
* Opening and closing surgery premises.
* Informing patients of hospital test results as directed by the doctor.
About Us
King Street Surgery is a long established practice, offering a high‑quality service to our patients, within a supportive and caring environment. As a training practice, across three sites, we are at the forefront of clinical practice and our practice ethos is one which supports training and development.
We have a team of 21,150 staff, with 7 GP partners, 12 salaried GPs, nursing team, paramedic, clinical pharmacists, management and reception/administration teams.
Person Specification
All applicants should have the following skills, experience or attributes:
Essential
* Experience of working with the public in a frontline customer service role. Previous receptionist experience within a medical setting would be an advantage, though not essential as full training will be provided.
* IT skills are essential: computer literacy, MS Word, email and the ability to learn new systems.
* GCSE English and maths at grade A‑C.
* Caring and empathetic.
* Team player.
* Hard‑working.
* Ability to work under pressure whilst maintaining high standards.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name
Primary Care Careers
Address
273 Bedford Road
Kempston
Bedford
Bedfordshire
MK42 8QD
Employer's Website
https://www.eoeprimarycarecareers.nhs.uk/
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