Network Operations Specialist (Previous Relevant Experience is Required), Aberdeen
Client:
Telent
Location:
Aberdeen
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and work closely with technical experts. Be part of a high-performing team managing complex work to keep the nation's critical infrastructure connected and protected 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incidents are resolved per procedures and KPIs. The role involves working in a 24/7 365-day shift rota.
What you’ll do:
1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to support and engineering groups.
5. Manage incident tickets with regular updates.
6. Organise traffic management, coordinating with providers and regional teams.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power issues affecting the network.
Who you are:
You have experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Good communication skills and ability to liaise at all levels.
* Proficiency with Microsoft Office.
What we offer:
A career at Telent offers opportunities across sectors, roles, and technologies, supporting your development and impact. We foster an inclusive culture that values diversity and ideas, helping everyone thrive at work.
Additional benefits:
* 34 days holiday including public holidays, with options to buy/sell days.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping through Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video!
We are committed to diversity and inclusion, creating an environment where everyone can be themselves and reach their potential. Our teams reflect the diverse communities we serve.
#J-18808-Ljbffr