Senior Product Owner
Duration: Contract
Location: Newbury, UK
Onsite: 5 days/week
Job Spec
Technical Expertise
* ServiceNow CSM, including:
* Business Services
* Technical Services
* Entitlement frameworks
* SLA/Contract behaviours
* Scripted REST APIs
* TMF APIs, specifically:
* TMF-632 (Customer)
* TMF-638 (Service Inventory – future scope)
* G‑DxL canonical integration layer, async message handling, and queue sequencing.
* Portal ecosystems:
* COVE
* Product lifecycle management and its impact on:
* SLA clocks
* Portal permissions
* AGF routing
* Ability to define and lead incremental releases across multiple impacted platforms.
* Strong competency in driving consensus across Group, RO, COVE, DXL and DevOps.
Analytical & Decision-Making Capability
* Ability to interpret complex payloads, data models, state machines, and architecture diagrams.
* Ability to challenge markets on data quality, product modelling, and compliance.
Communication & Stakeholder Engagement
* Translate highly technical design decisions into stakeholder‑ready communications.
* Facilitate design authority sessions across Group, Market, DXL, ServiceNow, Security, and Portal teams.
* Product roadmap for SN4B Product Inventory Onboarding
* L3/L4 functional specifications and acceptance criteria
* Market onboarding artefacts (Romania + future markets)
* SPDA documentation & sign‑off
* Backlog refinement packs (for SNOW, DXL, Portal teams)
* Test‑readiness and regression governance documentation
* Post‑MVP rollout plan including scaling strategy
Success Measures
* Zero‑defect integration for TMF-637 create/update and GET operations
* Full alignment across Group DX, DXL, SNOW, and Portal stakeholders
* Accurate lifecycle behaviour enforced across all product instances
* Add‑on modelling working end‑to‑end (BS, TS, relationships, portal visibility)
* No regression to DigiCom or existing SN4B customer journeys
* Successful market cutover for Romania with fully automated onboarding
* Reduced manual onboarding effort and improved incident/service request routing accuracy
Seniority Level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
Industries: IT Services and IT Consulting
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