JOB DESCRIPTION We have a new, part-timeopportunity for a Extra Care Assistant (Housing)to work at our Extra Care Service in Bath. You will be part of a dedicated team where you will work with the Extra Care Scheme Manager to provide a high-quality housing management service, which ensures the delivery of safe and secure service provision. You will work to ensure our housing management services exceed customer expectations. This is a part time position, working 21 hours per week: Monday, Tuesday, Thursday & Friday, 9am - 1pm, Wednesday, 9am - 2pm. K ey responsibilities To provide advice and guidance for repairs, tenancy management and rents, handing on to specialist teams across Guinness where required to ensure a high quality and responsive service for Extra Care residents. Engage and communicate effectively with residents signposting local area information and services. Respond positively and timely, using agreed standards to resolve resident complaints Liaise closely with on-site contractors to minimise disruption; keeping residents informed and updated of progress of ongoing works. Liaise with internal and external teams to ensure that all customer concerns are followed up whilst supporting the protection and safety of our customers, with safeguarding procedures ensuring appropriate identification, monitoring and reporting of safeguarding concerns. Complete routine health and safety inspections including fire safety and periodic visual inspections of fire equipment and complete relevant electronic reporting, ensuring compliance with all relevant Health and Safety legislation and guidance. What we are looking for We are a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced customer service professional, but you'll also be a great team player and have a basic understanding of health and safety requirements. You'll also be able to demonstrate: Experience of working with customers and acting on their feedback to deliver great customer service The ability to work together and communicate well with others Proven problem-solving and decision-making skills A good level of IT skills and knowledge, Good communication (verbal and written) administration skills. In return for your dedication and commitment, we offer a fantastic benefits package including: Competitive pay £13.36 per hour (equivalent to £24,343 per annum, based on a 35 hour week) Permanent, contracted, part time hours. Helping to save for your future - Guinness will contribute up to 9% towards your pension on a matched basis Company sick pay after a qualifying period and Life Assurance Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities Employee Assistance Programme, plus more! If you are interested in joining us and would like to apply for this role, please apply with your CV and covering letter. REEDTGP Benefits • Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). • Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. • Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. • Performance Pay Annual Performance Score bonus subject to eligibility • Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death • Health Plan Options There are a couple of health care schemes available depending on the post grade • VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work • Access to the Finance wellbeing portal • Professional subscription annual payment • Travel season ticket loan • Car lease scheme